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1. carol sullivan

19th Aug 2010 - 09:20 AM

It would be nice to be able to complain to a certain authority. I arrived yesterday evening on an easyjet flight from Malaga. I was on a travelator, turned around to speak to someone behind me and was not aware of the tavelator coming to an end. I had looked previously in front of me and as it was very busy saw people moving way way in front of me, I just thought it was one long travelator. As it happens it was two with a gap in between. There was no sound of warning and I fell rather badly. It could have been a lot worse but fortunatly I just got up and carried on, although this morning I have a few aches hopefully they it will be ok. I do believe that on a health and safety issue this should be corrected, after all everywhere else in the airport you can hear safety warnings.

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2. Mike Stone

21st Aug 2010 - 12:51 PM

Why can't you provide free wifi at Patrick ?4

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3. D Dodge

23rd Nov 2010 - 08:27 AM

I am having extreme difficulty in making cotact with lost property having left an item at security over the weekend. The following numbers will not answer the phone;

01293 503 162
01293 502 013

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4. Mel Court

23rd Nov 2010 - 04:45 PM

"The website is also encouraging frequent flyers to register with its IRIS rapid arrivals system, which scans the unique patterns in travellers’ eyes." Quote from your text.

The Iris scanner has not been working for the last two weeks. What is the problem and when will it be fixed? I use it every week at the South Terminal and spent much money and endured much inconvenience in order to register.It has to be airside and before 1.00 pm, which makes it very difficult for many people.
I would appreciate your response.

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5. Andrew Pitcairn-Hill

17th Dec 2010 - 02:08 PM

I travelled via Gatwick Airport North Terminal last month and was annoyed to find that the drinking fountains beyond the security check area have all been removed. As we are obliged to empty any water bottles before going through security, it is inconsiderate to remove the facilities for replacing it afterwards. I certainly would not buy bottled water, on environmental grounds.
I would be pleased to hear of any plans you have to replace the fountains, before taking the matter up with the authority responsible for supervising our airports.

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6. Tony

25th Mar 2011 - 12:38 PM

I booked assistance at the South terminal for a passenger arriving on the 26/12/10 who could walk but not manage her suitcase. The booking seemed to be accepted. She also mentioned her needs to the plane crew during the flight. They did nothing!

On her arrival there was no assistance, the plane crew collecting their own baggage refused to help. Zimbabwe Airlines so you might not be very surprised!

In the end eventually some other passengers had pity on her and came to help her.

There is no complaints handling service at Gatwick. They expect you to "tweet" your concerns or make a comment on here. Whatever you do nothing is done about it and nothing improves!

Like their inability to clear snow, not investigating complaints is equally unsatisfactory!

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7. Alan Robson

11th Apr 2011 - 06:22 PM

I attempted to purchase two drinks from a Coca Cola vending machine (No 2641518) at terminal 55H on Saturday 9th April. I put in £4 and then tried the refund button when nothing happened but it kept my money, another passenger said it happened to them too. I think at least a refund is due!!

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8. S Wy

5th Aug 2011 - 10:22 AM

Why was the IRIS machine removed from the South Terminal arrivials passport control area. This allowed frequent travelers to quickly move through this area of the airport. Is there any way to replace these machines.
Now instead there are very long and slow lines for the Non UK/EU travelers. These lines have been reported to take 1.5 hours to get through. The main reason is there is unually only one border agent working this side of the passport control area. The last time I went through the UK/EU side had about 12 agents working and these people stood in line only about 10 minutes vs 1.5 hours.
Any way to make both sides work a little better?

Thanks

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9. Hele

10th Aug 2011 - 05:13 PM

What happens to all the confiscated items that are removed by Security?

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10. Jeanette Truscott

15th Sep 2011 - 07:27 PM

I flew from Gatwick to Paphos with my 81 year old disabled mother on Tuesday 13th September. Assistance was booked and we arrived at North Terminal at 10.55 am and we were directed to the assistance call button/machine by our taxi driver. I rang and was told a wheelchair would come for my mother in 5 to 10 minutes. I called again after 25 mins and was told by a very brusque man that they were busy and then they said any time soon. We called again after 50 mins and were told shortly, and again after 1.25 hours, without comment this time. The waiting area must be the coldest in the whole airport with the wind whipping through! My mother is asthmatic and began to feel really ill, which she told the person manning the service. Eventually after 1 hour and 35 minutes the wheelchair arrived. The gentleman helping us was really shocked at how long we had waited and stated that he had only just received the call. Previously before the changes to the airport my mother has never waited more than 10 minutes. When we got to the assistance area, there were three people with chairs and a supervisor lurking. The staff were great but the service via the assistance call button was totally disgusting. Please can you explain why?

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11. Shirley Upton

30th Sep 2011 - 08:33 AM

I write to complain about the lack of service received at Gatwick airport on Sunday 18th Sept. when I was flying to Verona. Having had breakfast in the food hall we used the lift to get down to the departure level. As I entered the lift it closed very violently onto my right arm. there wrer no sensors on the door so instead of opening again I had to pull my arm free. The effect of this was that not only did I feel really dizzy I immediately had a large bruise, despite wearing a cardigan & jacket. My sister, who was with me, was left outside the lift. When she came down she found a seat for me and went to enquire whether there was a first-aider who could supply a cold compress only my arm. We were directed to customer services (near the x-ray of suitcases etc). I explained what had happened. The First aider was busy cleaning a wound from another customer but she said she would send another colleague to me and told me to sit down in departures. She did no kind of assessment to find out what I had done or how I was feeling. Just the basic questions were missed. After 10 minutes our flight boarding came up on the board and I went over to her to tell her that I was disgusted with the lack of service received. The rep. at Customer Services did not take a note of the problem with the lift and wasn't even interested that other people might be hurt. We tried to get cold water onto a handkerchief from the taps in the ladies WC but there was only warm water for handwashing from the these. I took a photo after 2 days of the bruise which was at least 6 inches above my elbow and by the time I reached the end of my holiday it was 4 inches below my elbow as well and very painful. If anyone tried to hold my arm by mistake or knocked against me in the very busy cities. I have always enjoyed flying from Gatwick but have never needed ny support before!!

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12. Edgar Salamon

9th Nov 2011 - 09:11 AM

Having followed the recent "Inside Gatwick" programme with interest, I certainly hope that I never have to use this airport again. On 8th November, I was due to fly from Genoa to Gatwick on TOM 4221 scheduled to arrive at 11:15. I had booked a special single fare rail ticket from Gatwick to Cardiff and had allowed a two hour time gap. Unfortunately, due to the inefficiency of the Gatwick ground staff, the outward flight to Genoa was delayed by about one hour because an airbridge was not working. As a result, I had to pay an extra £55 for new rail tickets.Whilst at the airport, I was staggered to find that the toilet facilities for ladies and gents were in two different locations!! Add to this the fact that the escalator leading down to the station platform was not working, and where a lady fell while trying to negotiate a case down the stairs, you will see that my day at Gatwick was a disaster. I hope I never have to use this airport again!

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