Special Assistance at Gatwick Airport

London Gatwick Airport caters for all passengers, including those with reduced mobility and can extend their service to fulfil your requirements.

In both the North and South terminal of Gatwick Airport you will find the following facilities on offer:

  • Ramps
  • Wider access pathways
  • Telephones at a height accessible to wheelchair users
  • Disabled toilet facilities, including Changing Places facilities, located airside in both terminals.
  • Reserved seating for disabled people in check-in areas
  • Wheelchairs
  • Buggies
  • PRM only area in the departure lounge
  • Assistance lanes

The airport recommends contacting your airline at least 48 hours before you fly to ensure you can book specific mobility services to get you on your flight in time and you may need to inform your airline of any mobility items you will need to take on the flight with you such as wheelchairs or mobility scooters.

To find out more about the special needs facilities at Gatwick Airport telephone +44 (0)844 892 0322 and select option 2. If you need help while at the airport you can speak to an assistant at one of the help desks located in the terminal or a PRM (Person’s with Reduced Mobility) assistance desks.

Getting around the airport

If you plan on parking at the airport you will find there are plenty of blue badge holder parking slots in the drop off and long stay car park areas. Once you arrive outside the terminal you can enter the building and head to one of the help desks to request assistance or use one of the gizmo booths located outside the terminal building which will call the PRM assistants and you can speak to them via the video.
Passengers should head to the departure lounge desk after check in and security, where the concierge will check their boarding pass and provide them with a pager to alert them when their flight is due to board. If the passenger cannot manage stairs they will need to inform the concierge who will make arrangements to get the passenger on the plane. You can also use the specific reserved seating in the PRM area of the departure lounge while you await your flight.

Travel-Care is a charity offering assistance to anyone at London Gatwick Airport who may have a problem or need help. Travel-Care can be found in The Village, South Terminal.

Tips for Air Passengers Needing Special Assistance

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it’s available and that no time is lost in waiting for it to be arranged once you arrive at the airport. Gatwick Airport provides assistance lanes for those who require additional help to get them to their flight on time.

Further Reading

Airport Parking Shop have a whole collection of articles written for those with different disabilities, ranging from how to make your journey easier, to what UK Airports currently have in place to make the process less stressful. Pick a topic from the below list to read more.

Disabled seating