Special Assistance at Gatwick Airport

London Gatwick Airport caters for all passengers, including those with reduced mobility and can extend their service to fulfil your requirements.

In both the North and South terminal of Gatwick Airport you will find the following facilities on offer:

  • Ramps
  • Wider access pathways
  • Telephones at a height accessible to wheelchair users
  • Disabled toilet facilities, including Changing Places facilities, located airside in both terminals.
  • Reserved seating for disabled people in check-in areas
  • Wheelchairs
  • Buggies
  • PRM only area in the departure lounge
  • Assistance lanes

The airport recommends contacting your airline at least 48 hours before you fly to ensure you can book specific mobility services to get you on your flight in time and you may need to inform your airline of any mobility items you will need to take on the flight with you such as wheelchairs or mobility scooters.

To find out more about the special assistance facilities at Gatwick Airport, please call the team on 01293 507500. If you need help while at the airport and you haven’t pre-booked any assistance, you can speak to an assistant at one of the help desks located in the terminal. Please be aware however that passengers that have prebooked will be a priority, but the team will try their best to accommodate your needs

Getting around the airport

Hidden Disabilities

If you or someone you are travelling with have a hidden disability such as autism, IBD or dementia for example, it can sometimes be a daunting task to navigate through an airport. This is why Gatwick are proud to offer a discreet lanyard that can be worn throughout your time in the terminal. The lanyard will notify staff that you may require a little extra support or time to get through security, but it won’t tell staff or other travellers which disability you have.
Simply head to one of the Assistance Reception areas to pick one up with no need to pre book. For further information, contact the team on HiddenDisability@gatwickairport.com

Blue Badge Parking

Special assistance help points for all those with a disability or mobility difficulties are located on both terminal forecourts, short stay car parks, stations, baggage reclaim halls and on some routes within the terminals where there are long walking distances. There are special drop-off points on the forecourts for passengers for Blue Badge holders or passengers who’ve booked assistance at the airport. There are also help points located nearby in case you need extra assistance.
Gatwick Airport special assistance

Moving through the airport

Passengers should head to the departure lounge desk after check in and security, where the concierge will check their boarding pass and provide them with a pager to alert them when their flight is due to board. If the passenger cannot manage stairs they will need to inform the concierge who will make arrangements to get the passenger on the plane. You can also use the specific reserved seating in the PRM area of the departure lounge while you await your flight.

Travel-Care is a charity offering assistance to anyone at London Gatwick Airport who may have a problem or need help. Travel-Care can be found in The Village, South Terminal.

Specialist Airport Lounge

Gatwick Airport have opened a specialist lounge in the North Terminal, close to the departure lounge, and has been created to give a relaxed and welcoming feeling for passengers who require special assistance. The lounge seats 90 passengers and comes with a host of useful features to help travellers relax before a flight. You can expect; easy access, dedicated reception area with hearing induction loops, water fountain and toilet facilities, as well as numerous charging points for passenger transport vehicles and personal electronic devices. Passengers can also control specific LED lighting for various areas of the lounge, based off their preference.

Make sure to check out further details on this lounge via our article on our news section

Tips for Air Passengers Needing Special Assistance

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it’s available and that no time is lost in waiting for it to be arranged once you arrive at the airport. Gatwick Airport provides assistance lanes for those who require additional help to get them to their flight on time.

Further Reading

Airport Parking Shop have a whole collection of articles written for those with different disabilities, ranging from how to make your journey easier, to what UK Airports currently have in place to make the process less stressful. Pick a topic from the below list to read more.

Disabled seating