Whether you are travelling for business, off on your family holiday and travelling with children, or simply require special assistance, you'll find all the facilities you need to make the start of your trip as hassle-free as possible.
As well as the above, you'll also find numerous communication, baggage, cash and self-service facilities throughout the terminal. Use the links below to check out the facilities in Gatwick's North Terminal!
Check-in is located on level 2 of Gatwick's North Terminal. Make sure to arrive well in advance of your flight to ensure you have enough time to check-in and drop off any hold luggage, go through security and of course, spend some time in Duty Free! The advised times are:
Some airlines operating from Gatwick Airport offer self-service check-in. Not only is it is a rather simple process, but it's also safe, saves passengers a lot of time and helps the airport to manage the passenger flow through the terminal. Passengers can use self-service check-in both online and in kiosks located at the airport. The North Terminal has the self-check-in kiosks located near the standard check-in desks.
In this terminal, you can use this service* if you are flying with:
How do they work? The kiosks let the travellers to check-in, choose their seats and print boarding passes, as well as print out the baggage tags for checked luggage and attach them. The checked luggage can then be dropped off at one of the several BA self-bag drop points situated in the Check-in area of North Terminal, level 2, near check-in zones A and B.
If self-check-in is too confusing, airline staff will be present and happy to help.
Is your airline not listed above? Don't worry! Most of the airlines offer online check-in services, or you can still check-in once at the airport if you prefer.
*Please check with your airline prior to check-in as not all routes are eligible for this service
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Bureau de Change
There are two ChangeGroup Bureau de Change located in North terminal. They can be founded next to WHSmith and next to Costa Coffee.
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Food and Drink
You'll find a Costa Coffee on this level of check-in.
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Excess Baggage
A range of services are available on Level 1, including excess baggage, left baggage and Shop and Drop. Situated next door to Costa Coffee.
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Information Desk
There is a special assistance help point on Level 1, situated near the shuttle train service.
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Internet
There is free Wi-Fi available throughout the airport.
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Prayer Room
A chapel and prayer room is located next to the exit towards the Hampton by Hilton Hotel access route.
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Shopping
There are no shopping opportunities on Check-in Level 1.
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Toilets
Male, female and accessible toilets, as well as a baby care room are located to the left of the check-in desks.
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Bureau de Change
You'll find 2 ChangeGroup Bureau de Change counters with cash machines situated near customs exports and near the entrance to upper forecourt.
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Information Desk
None in the check-in area but there are some information points available after security and on level 2.
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Internet
There is free Wi-Fi available throughout the airport
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Toilets
Male, female and accessible toilets are located in the check-in area.
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Bureau de Change
Two ChangeGroup Bureaux de Change, both with cash machines, are situated on landside departures, opposite security and International Departure Lounge after departures security.
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Food and Drink
Most restaurants and cafes are located on the upper level of the Departures lounge, including Wagamama and Pret a Manger.
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Internet
There is free Wi-Fi available throughout the airport
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Kids Zone
Keeping the children entertained has never been easier with the free kids' entertainment zone located close to Dixons Travel store.
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Luggage trolleys
Plentiful and free, although a £1 coin will be required to get one which you will get back after returning the trolley to the trolley area. Location not immediately obvious, they are available just inside the terminal entry doors in the atrium.
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Shopping
Most retail stores, bookstores and news shops are situated on the lower level of Departures lounge and include Dixons Travel, Fat Face, Harrods, Hugo Boss, Superdry, Ted Baker and two large areas of World Duty Free shops.
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Special Assistance
Located in the centre of the departures hall, you'll find a dedicated lounge for those with special assistance requirements.
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Toilets
There are male, female and disabled/accessible toilets located on both levels of the Departure lounge. Baby changing facilities are available on the upper level.
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Bureau de Change
ChangeGroup Bureau de Change can be found next to WHSmith.
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Buses & Taxis
You'll find the bus stops and Taxi rank situated within the terminal forecourt
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Car Hire
The car hire providers are situated across the forecourt from the arrivals building
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Food and Drink
There is a Costa Coffee situated near the domestic arrivals section. A WHSmith, located near the escalators, also stocks some snacks, sandwiches and bottled soft drinks.
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Information Desk
In the main Arrivals area on the left-hand side. There's also a Help Point by one of the exits.
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Wi-Fi
High-speed wi-fi is available for free.
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Luggage trolleys
Available free of charge in Baggage Reclaim.
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Shopping
You'll have Costa Coffee, Boots and M&S waiting for you in arrivals if you need to grab a bite to eat when you land.
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Parking
Access to Short Stay car park across the forecourt. Shuttle bus outside the terminal for Long Stay parking.
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Toilets
In Baggage Reclaim and at each end of the Arrivals Hall with disabled access and baby care facilities.
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Train
Take the shuttle to the South Terminal from the mezzanine floor.
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