A Bristol man has won a court ruling to force a payment from budget airline EasyJet, after EasyJet refused to refund substantial charges following a missed departure from Sicily to Gatwick last year.
Craig Stevens, aged 40, missed the flight from Palermo in Sicily to Gatwick Airport, after a freak flood meant that he and his family were unable to travel to get their flight.
On realising they would miss their flight home, Mr Stevens immediately telephoned EasyJet from the train on the way to the airport and was assured that he would only have to pay £35 to reschedule the flight.
However, Mr Stevens was not told that he would have to check in within two hours of his original flight in order to take advantage of the minimal charge.
Instead, on arriving at the airport with wife Utako and two year old daughter Lana, Mr Stevens ended up having to pay an additional £300 to get his family home.
On returning to the UK, Mr Stevens lodged a legal claim for a refund of £300 at Bristol County Court, but after EasyJet failed to pay the charges within 28 days of the claim, he sought permission to force a debt judgment on the airline.
After winning his request to have bailiffs reclaim the £300 plus the £55 bailiff costs and £40 court charges, Mr Stevens said, “It’s a massive relief to have the whole saga come to an end. The fees were in danger of turning my budget holiday into a really expensive one.”
Following the court ruling EasyJet was given a week to pay the charges before the bailiffs would remove £400 of its property from the airline’s Head Office in Luton.