Airlines concerned over Gatwick improvements

There has been concern ahead of BAA’s £900 million investment project at Gatwick Airport, which has led the AOC (Airline Operators Committee) to issue a complaint to the company, claiming that there is a chance the huge bill will have to be passed onto their customers in the form of higher fares.

Ryanair, EasyJet and British Airways, all members of the AOC, have sent a letter to BAA expressing their concern that now is not the right time to go ahead with the large-scale changes, due to the fact that passenger numbers are continuing to fall. Gatwick has seen passenger numbers drop considerably this year, falling by 12% since the beginning of 2009.

The airlines are reluctant to pass on the bill to their customers during this difficult economic climate, and they have suggested that the programme be scaled back and put off until after the airport has been sold.

The airlines spoke of an “unproven” case for the millions that would need to be pumped into the airport for new facilities over the next five years. They have clearly expressed that they want to put off the changes until the new owner of the airport is decided, who they feel may have cheaper plans.

The proposed improvements to Gatwick include a new aircraft pier in the North Terminal, costing £200 million, and a number of other expensive upgrades. However, according to the AOC the costs cannot be justified.

BAA counteracted the criticisms by saying that the airlines were all involved in the negotiation process, and had been aware of the costs that it would incur for a long time already.

One Response to “Airlines concerned over Gatwick improvements”

  1. Mouhanad Ataya

    Good day
    I have made I complaint to Wizz Airline about my flight yesterday , kindly read the below ..
    Dear Sir/Madam,

    I hope this letter finds you well. I am writing to express my disappointment and concern regarding an incident that occurred during my recent travel experience with your airline. I believe it is important to bring this matter to your attention in the hopes of addressing the issue and ensuring that such occurrences are prevented in the future.

    On 10th May, myself and three other friends were traveling together on W9 5729 from London to Istanbul. One of my companions booking number Abdulsalam Zubair ZFSWVP had purchased an additional carry-on bag in addition to his backpack. However, when we reached the ground boarding area, we were met with an employee who informed us that the extra bag needed to be checked in as part of the baggage and could not be taken onboard. We explained that the additional bag had already been paid for, but the employee became confrontational and proceeded to raise his voice, exhibiting a rude and unprofessional demeanor not only towards us but also towards other passengers.

    To our astonishment, a security personnel of higher authority intervened due to the commotion caused by the employee. Unfortunately, this individual also displayed discourteous behavior. He insisted that we pay an additional fee of £45 to take the bag onboard, threatening that we would not be allowed to board the aircraft otherwise. We witnessed a similar situation involving another passenger who was denied boarding due to excess weight and a lack of funds to cover the fees.

    The entire incident left me profoundly disappointed with the level of service provided by your staff. As passengers, we rely on airline employees to ensure a smooth and pleasant travel experience. However, the behavior exhibited by both the employee and the security personnel was far from satisfactory and fell well below the standard of professionalism one would expect.

    I kindly request that you thoroughly investigate this incident and take appropriate actions to address the behavior and attitude of your employees. It is crucial to emphasize the significance of customer service and adherence to airline policies and procedures. I believe that training and reevaluation of your staff’s conduct will greatly benefit your company and its reputation among travelers.

    Furthermore, I would like to express my concern over the inconsistencies in the enforcement of carry-on baggage policies. Clear communication and adherence to established rules are essential to avoid misunderstandings and unnecessary disputes. I suggest reviewing and reinforcing your policies to ensure consistency and transparency for all passengers.

    While I understand that every organization can face challenges, it is the handling of such challenges that defines the caliber of customer service. I sincerely hope that you will take this matter seriously and provide a prompt and appropriate response. I also urge you to take measures to prevent similar incidents from occurring in the future.

    Thank you for your attention to this matter. I trust that you will take the necessary steps to address the issues raised in this letter and improve the overall customer experience provided by your airline. I look forward to receiving your response.

    Yours faithfully,
    Mouhanad Ataya

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